Terms & Conditions
Introduction
Consultation Fee
- Consultations: A £50 booking fee is required at the time of booking. This fee is fully refundable if the appointment is cancelled with a minimum of 48 hours' notice or if you decide not to proceed with any treatment. If a treatment is booked, this fee will be secured as a deposit and redeemable against the full amount.
Appointments
- Booking: All patients must provide contact details and must have read and understood the terms and conditions to secure an appointment. Appointments can be made by text, email, phone, WhatsApp, messenger through Instagram or Facebook or via the website, with online bookings encouraged.
- Medical History: Prior to your first appointment, all clients must complete a medical history form. Treatment may be declined, if necessary, if information is not provided.
- Refusal of Treatments: We reserve the right to refuse treatment where our clinician deems it inappropriate for any reason. The clinician's decision is final. We do not treat anyone under the age of 18. Proof of age may be asked at time of consent.
Payment
- Timing: Payment is due in full at the time of treatment and can be made by cash or major debit/credit cards. A deposit is required for treatments, payable via the online booking link.
- Fees: Cover the delivery of treatment, including consultation and assessment, provision of information and advice, safe treatment with evidence-based products, and follow-up appointments and aftercare advice and support.
- No Guarantees: We strive to offer exceptional service but cannot guarantee specific results and are unable to provide refunds if outcomes do not meet expectations.
Consent for Photography and GDPR
- Confidentiality: Patient information is treated confidentially in accordance with Data Protection legislation. Information will not be shared with third parties without written consent. Patients may unsubscribe from our mailing list at any time.
- Photography: Consent for photography will be requested at your appointment. Patient privacy and confidentiality will be maintained.
Complaints
- Procedure: Notify us promptly of any complaints, and an appointment will be arranged for resolution. A Complaints Policy is available on request. Unresolved complaints may be referred to an Independent Alternative Dispute Resolution (ADR) Service.
Feedback
- Importance: Feedback, both positive and negative, is appreciated and used to review and improve the quality of service. Feedback can be submitted verbally, via email, or through the clinic website.
Limitation of Liability
- Disclaimer: The website and its content are provided "as is" without any warranties of any kind. Dr Claire Facial Aesthetics disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
- Liability: Dr Claire Facial Aesthetics will not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Use of the Website
- Eligibility: Website is not age restricted but our treatments cannot be administered if you are under 18 years old.
- Accuracy of Information: While we strive to ensure that the information on this website is accurate and up-to-date, we do not warrant or guarantee the accuracy, completeness, or timeliness of any information. We reserve the right to make changes to the website at any time without notice.
- Prohibited Uses: You agree not to use the website for any unlawful purpose or in any way that could harm, disable, overburden, or impair the site. You must not attempt to gain unauthorised access to any part of the site, other accounts, computer systems, or networks connected to the website.
Intellectual Property
- Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Dr Claire Facial Aesthetics or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
- Use of Content: You may view, download, and print content from the website for your personal use only. Any other use, including reproduction, modification, distribution, or republication of the content, is strictly prohibited without our prior written consent.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to the use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website signifies your acceptance of the updated terms and conditions.
By using www.drclairetodd.com you agree to these terms and conditions. If you have any questions, please contact us for further information.
Last updated: October 2024
